Home / EverBlak Policies
Please note the production time for EverBlak ring 30+ business days. Allow an additional 2-3 business days for Express shipping.
For rush deliveries, before placing an order, please contact us immediately at 888.766.9122
INTERNATIONALAll international packages are shipped via FedEx or UPS services. All items shipped internationally will be subject to any shipping back to the USA covered by the client.
CustomsPlease note that some countries will charge additional fees at local customs (U.S. customers are not subject to any extra charges). Most countries will charge only VAT based on the declared value of the package to be paid upon delivery (most European countries) or import duties (Canada, Australia). These charges are the buyer's responsibility as they are not additional shipping or insurance charges.
Certificate of Authenticity comes with all Rockford rings.
Rockford rings are crafted using precious metals and gems to exacting standards that are checked meticulously for quality and finish. No piece ever leaves our HQ without sign off from us personally.
✔ 100% Natural Black Diamonds
✔ 100% US Refined Gold
✔ Free Cleaning, Plating
✔ Free Stone Tightening
✔ Personal Approach & Instant Response
We stand behind the quality of our piece and warrant that every piece will be free of any manufacturing defects. We are here for you for a lifetime to maintain and repair your jewelry should you need it. Our lifetime warranty offers free diamond and gemstone tightening, cleaning, re-polishing and rhodium plating.
If for any reason you are not completely satisfied and wish to return or exchange your purchase, please follow these simple steps:
Notify us that you wish to return or exchange your purchase within 14 days of receipt, and we will issue you an authorization number. The item must be sent to us within 3 days after you receive this number; which needs to be clearly marked on the outside of the box, and you are responsible for shipping and insurance. (See shipping instructions below).
A restocking fee of $350 is charged for any returns.
Only unscratched undamaged new products are eligible for returns. All returned items will be inspected for wear and tear as items scratched or worn will not be accepted for returns.
If you are exchanging the ring for a different ring size, there is a fee of $450-875 depending on the style of the ring. A fee is charged due to the fact that each ring is made to order and size. A brand new ring will be made by Rockford Collection as per requested size.
Please make sure of the correct ring size before placing an order. EverBlak rings are not resizable.
Request a Free Sizing Kit Here
Rockford Collection allows only one exchange per order. All exchanged items are not refundable.
How to ship your ring back
for return, exchange or repair
1. Ship the ring in our original jewelry box. If the box is missing, place it into any small box so the ring wouldn’t get damaged while in transit.
2. Include warranty card or a note with your original order number which starts with RC#...
3. Specify what needs to be done with the ring on a note.
4. Ship the ring using hard shipping box (not a soft envelope) via Fedex or UPS insured mail to this address:
Rockford Collection, 2200 NW 2nd Ave #112, Miami, FL 33127
5. Follow up with an email after shipping the package.
Please note Rockford Collection is not liable for any lost or damaged items while shipping to Rockford Collection facilities.
Call or Text us at 888-766-9122
or Start a Live CHAT NOW
Start a Live CHAT NOW
Email us at firstname.lastname@example.org
Tonya W. March 2020
★ ★ ★ ★ ★
"Met with Aleksander back in December, absolutely loved him. We wanted something different and that's hard to find in men's rings, but Rockford has nailed it...Would definitely recommend 💕"
Mike S. Long Beach CA February 2020
★ ★ ★ ★ ★
"What an AMAZING!! experience. My fiancé and I purchased both our wedding bands from Rockford Collection. Aleksander is such a talented artist and a wonderful host. From the moment we entered his studio, we felt taken care of. He spent a couple hours with us explaining his background, his concepts and his passion as an artist. We never felt like he was trying to hard sell us. Aleksander was also willing to customize my ropes ring with 2 tones of gold at no additional cost. Even after purchasing the rings, he would contact us with updates and make sure that we were satisfied upon the receipt with the rings. Both my fiancé and I not only see Rockford Collection as one of our jewelers but also one of our friends. THANK YOU!!!!"
Mark A. February 2020
★ ★ ★ ★ ★
"Aleksander is absolutely amazing! His customer service is as impressive as his designs. I'm loving my wedding band and the attention to detail he's put into it. He even customized one of his bands to a smaller mm for me so I could have what I felt was "the perfect ring." Thank you so much!"
Michael W. Natchez MS January 2020
★ ★ ★ ★ ★
"Darryl and I were married on December 24, 2019, in Natchez MS which is our hometown. We had a wonderful experience with Rockford Collection (RC). Alex was very informative and professional on our calls day or night during the entire process. We are glad that we choose Rockford Collection as our Jeweler for our "special" rings. Our families admired and inquired about our unique wedding bands. Of course, we were elated to share that they were purchased from the Rockford Collection. My husband and I remain excited about our rings while still marveling at the engraving inside. Thanks for making our rings a lifetime of memories. Darryl & Michael Washington-Grennell"
David S. Pittsburgh PA December 2019
★ ★ ★ ★ ★
"I Recently discovered the Rockford collection for my desire to have a unique wedding band and was not disappointed, I just received it today and it's absolutely gorgeous! I bought the Getchell, top of the line quality and I'm getting compliments on it immediately. They have a huge selection and I'm already looking at one of their diamond ring offerings for the other hand. Again I can't stress enough the adage ( u get what u pay for) if u want something to stand out from all the same old same old check out their collection! Very impressed! Sincerely David E Smajda"
Amanda T. Atlanta GA November 2019
★ ★ ★ ★ ★
"If I could give them 10 stars I undoubtedly would! From start to finish my experience with Aleksander and the beautifully unique Rockford collection was smooth and accommodating. I needed the ring rushed, and they met every need. The physical look of the Getchell style ring is simple yet absolutely stunning! We will definitely recommend Rockford to friends and family, my husband has already gotten so many compliments!!!! Thank you so much Aleksander, you and your team are amazing!"
Corey S. August 2019
★ ★ ★ ★ ★
"Prices are reasonable and the rings are very unique. They are worth every penny."
Lynda M. Houston. TX July 2019
★ ★ ★ ★ ★
"Joe & I live in Houston, Texas and are getting married on July 5, 2019. We wanted to purchase a unique set of wedding bands that represented our unique journey and relationship. After lots of researching, we came across The Rockford Collection and placed our order in January. This was one of the best decisions we made! Not only are the rings exquisite, well crafted and unique, but the experience going through this process was seamless, exciting and worth the investment thanks to Alexander. Every time I left a message, he would return my calls within minutes to less than 24 hours. No question or design idea was ever difficult or challenging for him. I shared exactly what Joe and I envisioned for our rings and he delivered that and more. These rings have become a topic of conversation with our family and friends. They are eye catching and uniquely tell our love story thanks to Alexander's attention to details. If you are looking for a pair of rings to tell your love story's unique journey, then The Rockford Collection is the company for you. I promise Alexander will deliver and you will never be disappointed. Thank you Alexander and Rockford Collection for truly making our experience an amazing one!! Lynda & Joe from Houston, Texas Update (July 18, 2019): We've included pics of our custom made rings from our honeymoon and wedding day."
Venita A. Harvest AL November 2018
★ ★ ★ ★ ★
"Procrastinated and bought the ring last minute. They promised me that it would arrive in time for the wedding. Was delivered as promised, and was ABSOLUTELY stunning in person."
Omar P. Upper Marlboro MD June 2018
★ ★ ★ ★ ★
"I just wanted to take this moment to express my sincere gratitude. I really appreciate everyone's effort, coordination, and professionalism in truly designing a most exquisite ring. Thank you Alex for speaking with me and overnighting the ring. It came on time in preparation for my departure. EVERYONE LOVED the ring upon seeing it for the first time. If you are looking for a one of a kind unique luxurious ring then look no further, the Rockford collection is truly breath taking, whether you are in a business meeting, vacationing, out and about on the night scene, or getting married. The Rockford ring will catch anyone's eye with its elegant look and appeal. Thanks so much Rockford."