$100 Flight Voucher Per Purchase Details

Shipping & Returns




SHIPPING


Important
Due to COVID-19, all Rockford rings will have a longer production schedule of 30+ Days. If you have specific dates you need a ring for, please call us 888.766.9122

DOMESTIC United States


Shipping within US is Free on all Rockford products! All orders are shipped fully insured through FedEx or UPS Express services with Signature Confirmation.

Please note the production time for each ring 5-10 business days or less, due to the fact that each ring is made per size and per order. Allow an additional 2-3 business days for Express shipping.

For rush deliveries, before placing an order, please contact us immediately at 888.766.9122

INTERNATIONAL


Free International Shipping to the following countries: Canada, Australia, United Kingdom, Germany, France, Poland, Belgium, Czech Republic, Denmark, Finland, Greece, Ireland, Italy, Monaco, Norway, Spain, Sweden, Switzerland, Japan, United Arab Emirates.

To request shipping to other counties please contact us here.

All international packages are shipped via FedEx or UPS services.

All items shipped internationally will be subject to any shipping back to the USA covered by the client.


Customs

Please note that some countries will charge additional fees at local customs (U.S. customers are not subject to any extra charges). Most countries will charge only VAT based on the declared value of the package to be paid upon delivery (most European countries) or import duties (Canada, Australia). These charges are the buyer's responsibility as they are not additional shipping or insurance charges.



RETURNS & EXCHANGES


Rockford Collection offers a 14-Day Money-Back Guarantee on all products.

If for any reason you are not completely satisfied and wish to return or exchange your purchase, please follow these simple steps:

Notify us that you wish to return or exchange your purchase within 14 days of receipt, and we will issue you an authorization number. The item must be sent to us within 3 days after you receive this number; which needs to be clearly marked on the outside of the box, and you are responsible for shipping and insurance.


Important Note


A restocking fee of $150 is charged for any returns or exchanges (changing to a different style of gold or platinum item). 

Only unscratched undamaged new products are eligible for returns. All returned items will be inspected for wear and tear as items scratched or worn will not be accepted for returns.

If you are exchanging the ring for a different ring size, there is a fee of $150-350 depending on the style of the ring. A fee is charged due to the fact that each ring is made to order and size. A brand new ring will be made by Rockford Collection as per requested size.

Please make sure of the correct ring size before placing an order. Most of the RF rings are not resizable.
Request a Free Sizing Kit Here

Rockford Collection allows only one exchange per order. All exchanged items are not refundable.


Return Address:
Rockford Collection | 2200 NW 2nd Ave #112, Miami, FL 33127 (Package must be insured)

SECURE PAYMENT


We accept Visa, MasterCard, American Express, Discover, Amazon Pay, Apple Pay and PayPal. Credit card orders can be placed online using our secure server or over the phone with our customer service department. In general, credit card orders will only be shipped to an address on file with the credit card company. Rockford Collection may request additional documentation (such as driver’s license, photocopy of credit card, etc.) on some transactions.





Contact our jewelry specialists if you have any questions.

Call: 888.766.9122
Email: info@rockfordcollection.com

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