Shipping & Returns
Standard shipping within US is FREE on all Rockford products! All orders are shipped fully insured through FedEx Express service with Signature Confirmation.
Once you have paid for your purchase, it will be shipped within 5-10 working days or less. Please allow an additional 1-5 working days for FedEx Express shipping.
We ship to following countries: Canada, Australia, United Kingdom, Germany, France, Poland, Japan, United Arab Emirates, Saudi Arabia, Oman, Qatar, Bahrain. To request shipping to other counties please contact us here.
All international packages are shipped via FedEx Priority.
Please note that some countries will charge additional fees at local customs (U.S. customers are not subject to any extra charges). Most countries will charge only VAT based on the declared value of the package to be paid upon delivery (most European countries) or import duties (Canada, Australia). These charges are the buyer's responsibility as they are not additional shipping or insurance charges.
RETURNS & EXCHANGES
Rockford Collection offers a 14-Day Money-Back Guarantee on all products.
If for any reason you are not completely satisfied and wish to return or exchange your purchase, please follow these simple steps:
Notify us that you wish to return or exchange your purchase within 14 days of receipt, and we will issue you an authorization number. The item must be sent to us within 3 days after you receive this number; which needs to be clearly marked on the outside of the box, and you are responsible for shipping and insurance.
- A restocking fee of $150 is charged for any returns or exchanges (changing to a different style of gold or platinum item).
- If you are exchanging the ring for a different ring size, there is a fee of $150-350 depending on the style of the ring. A fee is charged due to the fact that each ring is made to order and size. A brand new ring will be made by Rockford Collection as per requested size.
Please make sure of the correct ring size before placing an order. Most of the RF rings are not resizable.
Rockford Collection allows only one exchange per order. All exchanged items are not refundable.
We accept Visa, MasterCard, American Express, Discover and PayPal. Credit card orders can be placed online using our secure server, or via phone with our customer service department. In general, credit card orders will only be shipped to an address on file with the credit card company. Rockford Collection may request additional documentation (such as a driver’s license, photocopy of credit card, etc.) on some transactions.
Contact our jewelry specialists if you have any questions. Call 1.888.766.9122 or email for a personal consultation.