SAFE SHIPPING
DOMESTIC
Standard shipping within US is FREE on all Rockford products! All orders are shipped fully insured through FedEx Express service with Signature Confirmation.
Once you have paid for your purchase, it will be shipped within 5-10 working days or less. Please allow an additional 1-5 working days for FedEx Express shipping.
INTERNATIONAL
We ship to following countries: Canada, Australia, United Kingdom, Germany, France, Poland, Japan, United Arab Emirates, Saudi Arabia, Oman, Qatar, Bahrain. To request shipping to other counties please contact us here.
All international packages are shipped via FedEx Priority.
Customs:
Please note that some countries will charge additional fees at local customs (U.S. customers are not subject to any extra charges). Most countries will charge only VAT based on the declared value of the package to be paid upon delivery (most European countries) or import duties (Canada, Australia). These charges are the buyer's responsibility as they are not additional shipping or insurance charges.
RETURNS & EXCHANGES
Rockford Collection offers a 14-Day Money-Back Guarantee on all products.
If for any reason you are not completely satisfied and wish to return or exchange your purchase, please follow these simple steps:
Notify us that you wish to return or exchange your purchase within 14 days of receipt, and we will issue you an authorization number. The item must be sent to us within 3 days after you receive this number; which needs to be clearly marked on the outside of the box, and you are responsible for shipping and insurance.
Please note that a restocking fee of $150 is charged for any returned or exchanged item.
SECURE PAYMENT
We accept Visa, MasterCard, American Express, Discover and PayPal. Credit card orders can be placed online using our secure server, or via phone with our customer service department. In general, credit card orders will only be shipped to an address on file with the credit card company. Rockford Collection may request additional documentation (such as a driver’s license, photocopy of credit card, etc.) on some transactions.
Contact our jewelry specialists if you have any questions. Call 1.888.766.9122 or email for a personal consultation.
Customize
All Rockford Collection rings can be customized with any desired precious metal, gem stones or finish types. Please email us the ring’s name, style number and your ring size with customization requirements. Shortly after, you will receive an email from our design team with a quote for your customized ring design. Upon your approval and payment, we will start the production process for your ring, which takes 10-15 working days. Allow an additional 1-5 working days for FedEx Express shipping within US.
Please note that any customized rings are not refundable.
Ring Size
Available Ring Sizes are 7-13; all other sizes made upon request (these are considered customized and not refundable)
Custom Design
Our Design Team can exclusively custom design jewelry or any accessory for you or your loved one in our signature Rockford style.
Contact our jewelry specialists if you have any questions. Call 1.888.766.9122 or email for a personal consultation.
Customize
All Rockford Collection rings can be customized with any desired precious metal, gem stones or finish types. Please email us the ring’s name, style number and your ring size with customization requirements. Shortly after, you will receive an email from our design team with a quote for your customized ring design. Upon your approval and payment, we will start the production process for your ring, which takes 10-15 working days. Allow an additional 1-5 working days for FedEx Express shipping within US.
Please note that any customized rings are not refundable.
Ring Size
Available Ring Sizes are 7-13; all other sizes made upon request (these are considered customized and not refundable)
Custom Design
Our Design Team can exclusively custom design jewelry or any accessory for you or your loved one in our signature Rockford style.
Contact our jewelry specialists if you have any questions. Call 1.888.766.9122 or email for a personal consultation.
