Customer Service
Order a free sample ring to get a better idea of the style and fit before you commit to buying the real ring. Sample ring has the same dimensions as the actual Rockford ring we will hand craft for you.
*All sample rings are made in size 10 and plated in white gold.
Simple 3 step process:
1. Receive a silver sample ring delivered to your doorstep
2. Try it on and make a decision
3. Ship it back to us using shipping the label included in the package.
Now you are ready for the real thing!
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1. 
6, 12, 18, 36 Months.
Affirm is a leading financing alternative to credit cards and other credit payment products. Affirm offers instant financing for purchases online. With Affirm, you can buy and receive your Rockford purchase now, and pay for it in fixed monthly installments.
Benefits: Quick and easy, No Hidden Fees. Checking your eligibility won't affect your credit score. US Only. Learn More>>
Benefits: Quick and easy, No Hidden Fees. Checking your eligibility won't affect your credit score. US Only. Learn More>>
2. 
6 Months.
Benefits: Benefits: No Payments + No Interest if paid in full within 6 months on purchases of $99 or more!. Check out with PayPal and choose PayPal Credit subject to credit approval. US customers only. Learn More>>
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Have Questions?
Call or Text us at 888-766-9122
or Start a Live CHAT NOW
Rockford standard ring sizes are 4 - 13. Anything outside these sizes is made upon request and exempt from returns and refunds.
Select a custom size by scrolling down on the ring size dropdown menu.
Choose option "Confirm size after purchase" if you're unsure of your ring size. Our team will promptly send you a ring sizer within one day of placing your order to confirm it. Most Rockford rings are not resizable. Return or Exchange fee can apply.
Order a Free Ring Sizer
Free Shipping within US. (International Shipping $15)GET A FREE RING SIZER
Please contact us with your customization requirements, Call or Text at 888-766-9122 or Start a Live CHAT NOW.
Shortly after, you will receive an email from our design team with a quote for your customized ring design. Upon your approval and payment, we will start the production process for your ring, which takes 20+ business days.
*Please note that any customized rings are not refundable.
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✔ 100% Natural Diamonds. Diamond Color - F / Clarity - VS
✔ 100% Natural Sapphires, Rubies and Emeralds.
✔ 100% US Refined Solid Gold and Platinum
Guide to Precious Metals
Metal: 14K Gold
All 14K gold worldwide is an alloy 58% Gold 42% other precious metals.
Metal: 18K Gold
All 18K gold worldwide is an alloy 75% Gold 25% other precious metals.
Metal: Platinum
The rarest of the precious metals and 59% heavier than 14K Gold.
Have Questions?
Call or Text us at 888-766-9122 or Start a Live CHAT NOW
READ ALL REVIEWS
We would love to hear your feedback. Go to Google Reviews or email us.
✔ Certificate of Authenticity with All Products
✔ 100% Natural Diamonds
✔ 100% US Refined Gold and Platinum
✔ Free Cleaning, Polishing & Plating
✔ Free Stone Tightening
✔ Personal Approach & Instant Response
Our limited warranty offers free diamond and gemstone tightening, cleaning, re-polishing and rhodium plating.
Extended Warranty
Unexpected repairs not covered by our Standard warranty can be costly. This is why we highly recommend our Extended Warranty program, which covers repairs that are not included in our Standard Warranty. From full coverage to the absolute basics, we offer multiple Extended Warranty plans for every budget and lifestyle.
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Shipping within US is Free on all Rockford products. All orders are shipped fully insured through FedEx or UPS Express services with Signature Confirmation.
Please note the production time for each ring 15+ business days, due to the fact that each ring is made per size and per order. Allow an additional 2-3 business days for Express shipping.
For rush deliveries, before placing an order, please contact us immediately at 888.766.9122
INTERNATIONAL
Free International Shipping to the following countries: Canada, Australia, United Kingdom, Germany, France, Poland, Belgium, Czech Republic, Denmark, Finland, Greece, Ireland, Italy, Monaco, Netherlands, Norway, Spain, Sweden, Switzerland, Japan, United Arab Emirates.
To request shipping to other counties please contact us here
All international packages are shipped via FedEx or UPS services.
All items shipped internationally will be subject to any shipping back to the USA covered by the client.
Customs
Please note that some countries will charge additional fees at local customs (U.S. customers are not subject to any extra charges). Most countries will charge only VAT based on the declared value of the package to be paid upon delivery (most European countries) or import duties (Canada, Australia).
These charges are the buyer's responsibility as they are not additional shipping or insurance charges.
Ready to Ship
All Ready to Ship rings and accessories are pre-made and in stock, allowing for our processing time to be significantly shorter.
Ready to Ship pieces are shipped with Express Delivery within 1-2 business days after we receive your order.
For international orders, please allow an additional 5-7 days for shipping and delivery depending on the location of the destination. Rockford is not responsible for any delays once the shipment has been dispatched to the shipping carrier.
Have Questions?
Call or Text us at 888-766-9122
or Start a Live CHAT NOW
Please take note of the following restocking fees for returns and exchanges based on the total price:
Restocking and Exchange Fees for Rings
| Product Cost | Restocking Fee |
|---|---|
| Rings under $2,000 | $300 |
| Rings between $2,000 - $5,000 | $450 |
| Rings between $5,000 - $10,000 | $550 |
| Rings above $10,000 | $1,550 |
Restocking and Exchange Fees for Accessories
| Product Cost | Restocking Fee |
|---|---|
| Accessories under $1,000 | $50 |
| Accessories between $1,000 and $2,000 | $150 |
| Accessories above $2,000 | $250 |
All custom orders are final sale and are not eligible for refund or exchange. Custom orders are limited to exchange for size only within 14 days of receipt.
Please email info@rockfordcollection.com for information if you need assistance.
How to ship your jewelry back
for return, exchange or repair
1. Ship the jewelry in our original jewelry box. If the box is missing, place it into any small box so the jewelry doesn’t get damaged while in transit.
2. Include a warranty card or a note with your original order number which starts with RC#...
3. Specify what needs to be done to the jewelry on a note.
4. Ship the jewelry using a hard shipping box (not a soft envelope) via Fedex or UPS insured mail to address bellow:
“SHIPPING DEPARTMENT RC - FL”
2200 NW 2nd Ave #112
Miami, FL 33127
5. Follow up with an email after shipping the package.
Please note customers are responsible for return shipping labels. Rockford Collection is not liable for any lost or damaged items while shipping to Rockford Collection facilities.
Have Questions?
Call or Text us at 888-766-9122
or Start a Live CHAT NOW
for return, exchange or repair
1. Ship the jewelry in our original jewelry box. If the box is missing, place it into any small box so the jewelry doesn’t get damaged while in transit.
2. Include a warranty card or a note with your original order number which starts with RC#...
3. Specify what needs to be done to the jewelry on a note.
4. Ship the jewelry using a hard shipping box (not a soft envelope) via Fedex or UPS insured mail to address bellow:
“SHIPPING DEPARTMENT RC - FL”
2200 NW 2nd Ave #112
Miami, FL 33127
5. Follow up with an email after shipping the package.
Please note customers are responsible for return shipping labels. Rockford Collection is not liable for any lost or damaged items while shipping to Rockford Collection facilities.
Have Questions?
Call or Text us at 888-766-9122
or Start a Live CHAT NOW
If you received a Rockford ring in a wrong size please contact us via email info@rockfordcollection.com or by phone 888.766.9122 to speak to one of our professionals for further instructions.
Please note if the ring was ordered in a wrong size by customer request
exchange fee
will apply. REPAIRS
If your Rockford ring requires a repair please send it back to us using instructions below. Once the ring is received by Rockford, our professionals will evaluate the repair (if not covered by
warranty
) and will get back to you with the estimate via email. All repairs shipped to Rockford Collection will be shipped back to the address and individual that the product was sent from, unless explicitly approved by the party paying for the product repair.How to ship your ring back
1. Ship the ring in our original jewelry box. If the box is missing, place it into any small box so the ring doesn’t get damaged in transportation.
2. Include a warranty card or a note with your original order number which starts with RC#...
3. Specify what needs to be done to the ring on a note.
4. Ship the ring using a hard shipping box (not a soft envelope) via Fedex or UPS insured mail to this address:
Rockford Collection, 2200 NW 2nd Ave #112, Miami, FL 33127
5. Follow up with an email after shipping the package.
Please note Rockford Collection is not liable for any lost or damaged items during the shipping to Rockford Collection facilities.
Have Questions?
Call or Text us at 888-766-9122
or Start a Live CHAT NOW
Rockford Collection may request additional documentation (such as driver’s license, photocopy of credit card, etc.) on some transactions for verification purposes.
For quick answers to your questions about shopping on our website or other common customer service concerns, please visit our Frequently Asked Questions Page.
VISIT FAQ
Start a Live CHAT NOW
Email us at info@rockfordcollection.com
