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Frequently Asked Questions


GENERAL QUESTIONS

Q: Is this real diamond jewelry?

A: We guarantee all Rockford Collection products are 100% genuine and real. When metal is stated to be gold, it is solid gold (not gold plated), platinum is 95% platinum, and if the item contains diamonds, all diamonds are natural mined diamonds.


Q: Ring Sizing?

A: Our available Ring Sizes are 7-13, all other sizes made upon request, which are then considered customized and not refundable.
*** IMPORTANT **** If you not sure about your ring size, please notify us on the day of the purchase and we will send you a free sizing kit or you can have your finger sized at your local jeweler for 8mm wide band ring.


Q: Can ring be customized?

A: All Rockford Collection rings can be customized with any desired precious metal, gem stones or finish type. Please email us the ring’s name, style number and your ring size with customization requirements. Shortly after, you’ll receive an email from our design team with a quote for your customized ring design. Upon your approval and payment, we will start the production process for your ring, which takes 10-15 working days. Allow an additional 1-5 working days for FedEx Express shipping within US.

Please note that any customized rings are not refundable.


Custom Design

Our Design Team can exclusively custom design jewelry or any accessory for you or your loved one in our signature Rockford style.



Q: Can I purchase your jewelry at any retail locations?

A: Currently, Rockford Collection Jewelry are exclusively available for purchase only at www.rockfordcollection.com


WARRANTY & REPAIRS


Q: Do you offer any warranties on your product?

A: We strongly stand behind the quality and the product that we sell and warrant that all items will be free from any manufacturing defects upon delivery. We are here for you for a lifetime to maintain and repair your jewelry. Read more


RETURN & EXCHANGE POLICY


Q: What Is Your Return and Exchange Policy?

A: Rockford Collection offers a 14-Day Money-Back Guarantee on all products.

If - for any reason - you are not completely satisfied and wish to return or exchange your purchase, please follow these simple steps:

Notify us that you wish to return or exchange your purchase within 14 days of receipt and we will issue you an authorization number. The item must be sent to us within 3 days after you receive this number; which needs to be clearly marked on the outside of the box, and you are responsible for shipping and insurance. Please note that a restocking fee of $150 is charged for any returned or exchanged item..


GET A SAMPLE RING


Q: Where can I see and try on the ring?

A:  We understand that it may be difficult to make a decision and commit to buy a diamond wedding ring without trying it on or showing it to your loved ones!

Rockford Collection now offers a RISK FREE silver sample ring program.

It’s very simple:
  • you receive a silver sample ring delivered to your doorstep
  • try it on
  • make a decision
  • ship it back to us

Now you are ready for the real thing!

HOW IT WORKS - Click Here



SECURE PAYMENT

Q: What Payment Methods Do You Accept?

A: We accept Visa, MasterCard, American Express, Discover and PayPal. Credit card orders can be placed online using our secure server or over the phone with our customer service department. In general, credit card orders will only be shipped to an address on file with the credit card company. Rockford Collection may request additional documentation (such as driver’s license, photocopy of credit card, etc.) on some transactions.


SAFE SHIPPING


Q: How Much Does Shipping Cost?

A: Standard shipping within US is FREE on all Rockford products! All orders are shipped fully insured through FedEx Express service with Signature Confirmation.


Q: When Will My Order Ship?

A: Once you have paid for your purchase, it will be shipped within 5-10 working days or less. Please allow an additional 1-5 working days for FedEx Express shipping.


Q: Can I pick up my purchase at the Rockford Collection main office in New York?

A: We currently don’t offer pick up service at our main office. All purchases must be shipped to buyer.


INTERNATIONAL SHIPPING


Q: Do You Ship Internationally?

A: We ship to following countries: Canada, Australia, United Kingdom, Germany, France, Poland, Japan, United Arab Emirates, Saudi Arabia, Oman, Qatar, and Bahrain. To request shipping to other counties please contact us.

All international packages are shipped via FedEx Priority.

CUSTOMS:

Please note that some countries will charge additional fees at local customs (U.S. customers are not subject to any extra charges). Most countries will charge only VAT based on the declared value of the package to be paid upon delivery (most European countries) or import duties (Canada, Australia). These charges are the buyer's responsibility as they are not additional shipping or insurance charges.


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