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Frequently Asked Questions




GENERAL QUESTIONS


Q: What are Rockford rings made of?

A: We guarantee all Rockford Collection pieces are made using Diamonds, Gold and Platinum. When metal is stated to be gold, it is solid 14 or 18 Carat gold (not gold plated), platinum is 95% platinum the purest form available for jewelry, and if the item contains diamonds, all diamonds are natural mined diamonds.


Q: What ring sizes do you carry?

A: Our available Ring Sizes are 7-13, all other sizes made upon request, which are then considered customized and not refundable.

**IMPORTANT** If you not sure about your ring size, please Request a Free Sizing Kit
GET A FREE SIZING KIT



Q: Can I customize a Rockford ring?

A: All Rockford Collection rings can be customized with any desired precious metal, gem stones or finish type. Please email us Here, stating the ring name, style number and your ring size with customization requirements. Shortly after, you’ll receive an email from our design team with a quote for your customized ring design. Upon your approval and payment, we will start the production process for your ring, which takes 10-15 working days. Allow an additional 2-3 business days for Express shipping. For rush deliveries, please contact us immediately Here.

Note that any customized rings are not refundable.



Q: Can you custom design one for me?

A: Our Design Team can make anything you wish in our signature Rockford Style. Send us an email Here or give us a call 888.766.9122


Q: Do you have a store or any physical locations I can try the pieces on?

A: Currently, Rockford Collection pieces are available for purchase only at www.rockfordcollection.com and at our boutique by appointment in New York. Book an Appointment Here


WARRANTY & REPAIRS



Q: Do you offer any warranties on your product?

A: We have a comprehensive and generous lifetime warranty. You can read more about it Here


RETURN & EXCHANGE POLICY



Q: What Is Your Return and Exchange Policy?

A: Rockford Collection offers a 14-Day Money-Back Guarantee on all products.

If for any reason you are not completely satisfied and wish to return or exchange your purchase, please follow these simple steps:

Notify us that you wish to return or exchange your purchase within 14 days of receipt, and we will issue you an authorization number. The item must be sent to us within 3 days after you receive this number; which needs to be clearly marked on the outside of the box, and you are responsible for shipping and insurance.

Please note

  •  A restocking fee of $150 is charged for any returns or exchanges (changing to a different style of gold or platinum item). 
  •  If you are exchanging the ring for a different ring size, there is a fee of $150-350 depending on the style of the ring. A fee is charged due to the fact that each ring is made to order and size. A brand new ring will be made by Rockford Collection as per requested size.

Please make sure of the correct ring size before placing an order. Most of the RF rings are not resizable.

Rockford Collection allows only one exchange per order. All exchanged items are not refundable.


Return Address:
Rockford Collection | 71 W 47th St #203, New York, 10036 (Package must be insured)



GET A SAMPLE RING



Q: Where can I see and try on the ring?

A:  We understand that you may want to see what the ring would look like in person or show your loved one. For that Rockford Collection offers a RISK FREE silver sample ring program.

It’s very simple:
  1. Receive a silver sample ring delivered to your doorstep
  2. Try it on and make a decision
  3. Ship it back to us

Now you are ready for the real thing!


HOW IT WORKS - Click Here


FINANCING OPTIONS


Q: Do you offer any financing options?

A: Yes we do! We’ve teamed up with Affirm to offer special financing. Make easy monthly payments over 3, 6, or 12 months. Quick and easy. No hidden fees. More info Here


Q: Do you have a Layaway Plan?

A: Yes we do! 3-18 Months. Pay Over Time. Easy and Discreet. No Interest and No Hidden Fees. Get The Product Once You Pay Total Amount. Learn More Here


SECURE PAYMENT


Q: What Payment Methods Do You Accept?

A: We accept Visa, MasterCard, American Express, Discover, Amazon Pay, Apple Pay and PayPal. Credit card orders can be placed online using our secure server or over the phone with our customer service department. In general, credit card orders will only be shipped to an address on file with the credit card company. Rockford Collection may request additional documentation (such as driver’s license, photocopy of credit card, etc.) on some transactions.


SAFE SHIPPING



Q: How Much Does Shipping Cost?

A: Worldwide shipping is Free on all Rockford products! All orders are shipped fully insured through FedEx or UPS Express services with Signature Confirmation.


Q: When Will My Order Ship?

A: Please note the production time for each ring 5-10 business days or less, due to the fact that each ring is made per size and per order. Allow an additional 2-3 business days for Express shipping. For rush deliveries, please contact us Here.


Q: Can I pick up my purchase at the Rockford Collection main office in New York?

A: Yes you can pick up your ring at our main office in New York. Please notify us prior to your pickup.


INTERNATIONAL SHIPPING



Q: Do You Ship Internationally?

A: Worldwide Shipping is Free on all Rockford products! We ship to the following countries: Canada, Australia, United Kingdom, Germany, France, Poland, Belgium, Czech Republic, Denmark, Finland, Greece, Ireland, Italy, Monaco, Norway, Spain, Sweden, Switzerland, Japan, United Arab Emirates. To request shipping to other counties please contact us.

All international packages are shipped via FedEx or UPS services.

CUSTOMS:

Please note that some countries will charge additional fees at local customs (U.S. customers are not subject to any extra charges). Most countries will charge only VAT based on the declared value of the package to be paid upon delivery (most European countries) or import duties (Canada, Australia). These charges are the buyer's responsibility as they are not additional shipping or insurance charges.


Q: Do you have a Military Discount Program?

A: Rockford Collection provides a military discount of 10% (Use promo code “USMIL10OFF” at Checkout). This offer is limited to US residents only and is not to be combined with any other offers or promotions.
You must provide a photo copy of valid I.D. for verification purposes upon purchase, this offer is strictly intended to honor the service of our Active Military, Retirees, Veterans, Reservists and their spouses and immediate families.


Have a question we haven't answered?

Call: 888.766.9122
Email: info@rockfordcollection.com

Visit us at 6th ave and 47th New York

showroom


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