GENERAL QUESTIONSWhat are Rockford rings made of?We guarantee all Rockford Collection pieces are made using Diamonds, Gold and Platinum. When metal is stated to be gold, it is solid 14 or 18 Carat gold (not gold plated), platinum is 95% platinum the purest form available for jewelry, and if the item contains diamonds, all diamonds are natural mined diamonds.Where does Rockford Collection source their diamonds from?All of our diamonds are natural and ethically sourced using the Kimberley Process from trusted sources in Belgium and Israel.What ring sizes do you carry?Our available Ring Sizes are 4-13, all other sizes made upon request, which are then considered customized and not refundable. Select a custom size by scrolling down on the ring size dropdown menu.
Choose option "Confirm size after purchase" if you're unsure of your ring size. Our team will promptly send you a ring sizer within one day of placing your order to confirm it.
Can I customize a Rockford ring?All Rockford Collection rings can be customized with any desired precious metal, gem stones or finish type. Please email us Here, stating the ring name, style number and your ring size with customization requirements. Shortly after, you’ll receive an email from our design team with a quote for your customized ring design. Upon your approval and payment, we will start the production process for your ring, which takes 20+ working days. Allow an additional 2-3 business days for Express shipping. For rush deliveries, before placing an order, please contact us immediately at 888.766.9122.
Custom Ring Size: Select a custom size by scrolling down on the ring size dropdown menu. Custom Initials: Replace RF logo inside with your initials. Add during checkout. Engraving: Laser inscription inside of a ring. Add during checkout.
Note that any customized rings are not refundable.
Can you custom design one for me?Our Design Team can make anything you wish in our signature Rockford Style. Send us an email Here or give us a call 888.766.9122Do you have a store or any physical locations I can try the pieces on?Currently, Rockford Collection pieces are available for purchase only at www.rockfordcollection.com and at our boutiques by appointment in New York or Miami. Book an Appointment HereDo you have a Military or First Responder Discount Program?Rockford Collection provides a military discount of 10% (Use promo code MILITARYDISCT223 at Checkout) and first responders discount (Use promo code FIRSTRES5F223). This offer is limited to US residents only and is not to be combined with any other offers or promotions. You must provide a photo copy of valid military I.D. for verification purposes upon purchase, this offer is strictly intended to honor the service of our Active Military, Retirees, Veterans, Reservists and their spouses and immediate familiesSAFE SHIPPINGHow Much Does Shipping Cost?Worldwide shipping is Free on all Rockford products! All orders are shipped fully insured through FedEx or UPS Express services with Signature Confirmation.When Will My Order Ship?Please note the production time for each ring 15+ business days, due to the fact that each ring is made per size and per order. Allow an additional 2-3 business days for Express shipping. For rush deliveries, before placing an order, please contact us immediately at 888.766.9122.Can I pick up my purchase from Rockford Collection?Yes, you may pick up your ring from either of our two locations - NYC or Miami. Please contact a representative to arrange your pickup.FINANCING OPTIONSDo you offer any financing options?Yes we do! We’ve teamed up with Affirm to offer special financing. Make easy monthly payments over 3, 6, or 12 months. Quick and easy. No hidden fees. More info HereDo you have a Layaway Plan?Yes we do! 3-18 Months. Pay Over Time. Easy and Discreet. No Interest and No Hidden Fees. Get The Product Once You Pay Total Amount. Learn More HereINTERNATIONAL SHIPPINGDo You Ship Internationally?Worldwide Shipping is Free on all Rockford products! We ship to the following countries: Canada, Australia, United Kingdom, Germany, France, Poland, Belgium, Czech Republic, Denmark, Finland, Greece, Ireland, Italy, Monaco, Norway, Spain, Sweden, Switzerland, Japan, United Arab Emirates. To request shipping to other counties please contact us.
All international packages are shipped via FedEx or UPS services.
CUSTOMS:
Please note that some countries will charge additional fees at local customs (U.S. customers are not subject to any extra charges). Most countries will charge only VAT based on the declared value of the package to be paid upon delivery (most European countries) or import duties (Canada, Australia). These charges are the buyer's responsibility as they are not additional shipping or insurance charges.WARRANTY & REPAIRSDo you offer any warranties on your product?We have a comprehensive and generous lifetime warranty. You can read more about it HereSECURE PAYMENTWhat Payment Methods Do You Accept?We accept Visa, MasterCard, American Express, Discover, Amazon Pay, Apple Pay and PayPal. Credit card orders can be placed online using our secure server or over the phone with our customer service department. In general, credit card orders will only be shipped to an address on file with the credit card company. Rockford Collection may request additional documentation (such as driver’s license, photocopy of credit card, etc.) on some transactions.RETURN & EXCHANGE POLICYWhat Is Your Return and Exchange Policy? Rockford Collection offers 14-day return and exchange for unworn products. If for any reason you are not completely satisfied and wish to return or exchange your purchase, please notify us within 14 days from the delivery/pick up date and follow shipping instructions below.
Please take note of the following restocking fees for returns and exchanges based on the total price:
Product Cost
Restocking Fee
Under $1,000
$0
Between $1,000 and $2,000
$50
Above $2,000
$150
All EverBlak Rings (regardless of price)
$450
To qualify for a return or exchange products must be in their original condition without signs of wear or damage and have all original packaging. Refunds will be issued to the original payment method used to place the order.
All custom orders are final sale and are not eligible for refund or exchange. Custom orders are limited to exchange for size only within 14 days of receipt.
How to ship your jewelry back for return, exchange or repair
1. Ship the jewelry in our original jewelry box. If the box is missing, place it into any small box so the jewelry wouldn’t get damaged while in transit. 2. Include warranty card or a note with your original order number which starts with RC#... 3. Specify what needs to be done with the jewelry on a note. 4. Ship the jewelry using hard shipping box (not a soft envelope) via Fedex or UPS insured mail to address bellow: “SHIPPING DEPARTMENT RC - FL” 2200 NW 2nd Ave #112 Miami, FL 33127 5. Follow up with an email after shipping the package.
Please note customers responsible for return shipping labels. Rockford Collection is not liable for any lost or damaged items while shipping to Rockford Collection facilities.
GET A SAMPLE RINGWhere can I see and try on the ring?
We understand that you may want to see what the ring would look like in person or show your loved one. For that Rockford Collection offers a RISK FREE silver sample ring program.
It’s very simple:
Receive a silver sample ring delivered to your doorstep
