Frequently Asked Questions
**IMPORTANT** If you not sure about your ring size, please Request a Free Sizing Kit
Note that any customized rings are not refundable.
All international packages are shipped via FedEx or UPS services.
Please note that some countries will charge additional fees at local customs (U.S. customers are not subject to any extra charges). Most countries will charge only VAT based on the declared value of the package to be paid upon delivery (most European countries) or import duties (Canada, Australia). These charges are the buyer's responsibility as they are not additional shipping or insurance charges.
You must provide a photo copy of valid I.D. for verification purposes upon purchase, this offer is strictly intended to honor the service of our Active Military, Retirees, Veterans, Reservists and their spouses and immediate families
If for any reason you are not completely satisfied and wish to return or exchange your purchase, please follow these simple steps:
Notify us that you wish to return or exchange your purchase within 14 days of receipt, and we will issue you an authorization number. The item must be sent to us within 3 days after you receive this number; which needs to be clearly marked on the outside of the box, and you are responsible for shipping and insurance. (See shipping instructions below).
A restocking fee of $150 is charged for any returns or exchanges (changing to a different style of gold or platinum item).
Only unscratched undamaged new products are eligible for returns. All returned items will be inspected for wear and tear as items scratched or worn will not be accepted for returns.
If you are exchanging the ring for a different ring size, there is a fee of $150-350 depending on the style of the ring. A fee is charged due to the fact that each ring is made to order and size. A brand new ring will be made by Rockford Collection as per requested size.
Please make sure of the correct ring size before placing an order. Most of the RF rings are not resizable.
Request a Free Sizing Kit Here
Rockford Collection allows only one exchange per order. All exchanged items are not refundable.
How to ship your ring back
for return, exchange or repair
1. Ship the ring in our original jewelry box. If the box is missing, place it into any small box so the ring wouldn’t get damaged while in transit.
2. Include warranty card or a note with your original order number which starts with RC#...
3. Specify what needs to be done with the ring on a note.
4. Ship the ring using hard shipping box (not a soft envelope) via Fedex or UPS insured mail to this address:
Rockford Collection, 71 W 47th St #203, New York, 10036
5. Follow up with an email after shipping the package.
Please note Rockford Collection is not liable for any lost or damaged items while shipping to Rockford Collection facilities.
Call or Text us at 888-766-9122
or Start a Live CHAT NOW
We understand that you may want to see what the ring would look like in person or show your loved one. For that Rockford Collection offers a RISK FREE silver sample ring program.It’s very simple:
- Receive a silver sample ring delivered to your doorstep
- Try it on and make a decision
- Ship it back to us
Now you are ready for the real thing!
Call or Text us at 888-766-9122
Start a Live CHAT NOW
Email us at firstname.lastname@example.org