Frequently Asked Questions
**IMPORTANT** If you not sure about your ring size, please Request a Free Sizing Kit
Custom Ring Size: Select a custom size by scrolling down on the ring size dropdown menu.
Custom Initials: Replace RF logo inside with your initials. Add during checkout.
Engraving: Laser inscription inside of a ring. Add during checkout.
Note that any customized rings are not refundable.
To access these discounts you must send a photo of a valid I.D. to the form below for verification purposes. This offer is strictly intended to honor the service of our active military, reservists, retirees, veterans, first responders and their immediate families i.e. spouses, children, parents, and siblings.
Get Military Discount
Get First Responder Discount
All international packages are shipped via FedEx or UPS services.
CUSTOMS:
Please note that some countries will charge additional fees at local customs (U.S. customers are not subject to any extra charges). Most countries will charge only VAT based on the declared value of the package to be paid upon delivery (most European countries) or import duties (Canada, Australia). These charges are the buyer's responsibility as they are not additional shipping or insurance charges.
If for any reason you are not completely satisfied and wish to return or exchange your purchase, please follow these simple steps:
Notify us that you wish to return or exchange your purchase within 14 days of receipt, and we will issue you an authorization number. The item must be sent to us within 3 days after you receive this number; which needs to be clearly marked on the outside of the box, and you are responsible for shipping and insurance. (See shipping instructions below).
Important Note
*Please note that any customized rings are not refundable.
A restocking fee of $150 is charged for all returns, except EverBlak rings. Restocking fee for EverBlak rings is $250.
All returned items will be inspected for wear and tear. Only unscratched, undamaged, new products are eligible for return.
If you are exchanging the ring for a different ring size, there is a fee of $150-$500 depending on the style and price of the ring. Exchange fees for customized rings vary from $350-$800+ depending on the style and price of the ring. This fee is charged because each ring is custom made to order and size. A brand new ring will be made by Rockford Collection as per requested size.We allow only one exchange per order. All exchanged items are not refundable.
Please make sure of the correct ring size before placing an order. Most of the RF rings are not resizable.
Request a Free Sizing Kit Here
Rockford Collection allows only one exchange per order. All exchanged items are not refundable.
How to ship your ring back
for return, exchange or repair
1. Ship the ring in our original jewelry box. If the box is missing, place it into any small box so the ring wouldn’t get damaged while in transit.
2. Include warranty card or a note with your original order number which starts with RC#...
3. Specify what needs to be done with the ring on a note.
4. Ship the ring using hard shipping box (not a soft envelope) via Fedex or UPS insured mail to this address:
Rockford Collection, 2200 NW 2nd Ave #112, Miami, FL 33127
5. Follow up with an email after shipping the package.
Please note Rockford Collection is not liable for any lost or damaged items while shipping to Rockford Collection facilities.
Have Questions?
Call or Text us at 888-766-9122
or Start a Live CHAT NOW
We understand that you may want to see what the ring would look like in person or show your loved one. For that Rockford Collection offers a RISK FREE silver sample ring program.
It’s very simple:- Receive a silver sample ring delivered to your doorstep
- Try it on and make a decision
- Ship it back to us
Now you are ready for the real thing!
Call or Text us at 888-766-9122
Start a Live CHAT NOW
Email us at info@rockfordcollection.com
