Returns & Exchanges
Rockford Collection offers a 14-Day Money-Back Guarantee on all products.
If for any reason you are not completely satisfied and wish to return or exchange your purchase, please follow these simple steps:
Notify us that you wish to return or exchange your purchase within 14 days of receipt, and we will issue you an authorization number. The item must be sent to us within 3 days after you receive this number; which needs to be clearly marked on the outside of the box, and you are responsible for shipping and insurance. (See shipping instructions below).
A restocking fee of $150 is charged for any returns or exchanges (changing to a different style of gold or platinum item).
Only unscratched undamaged new products are eligible for returns. All returned items will be inspected for wear and tear as items scratched or worn will not be accepted for returns.
If you are exchanging the ring for a different ring size, there is a fee of $150-350 depending on the style of the ring. A fee is charged due to the fact that each ring is made to order and size. A brand new ring will be made by Rockford Collection as per requested size.
Please make sure of the correct ring size before placing an order. Most of the RF rings are not resizable.
Request a Free Sizing Kit Here
Rockford Collection allows only one exchange per order. All exchanged items are not refundable.
How to ship your ring back
for return, exchange or repair
1. Ship the ring in our original jewelry box. If the box is missing, place it into any small box so the ring wouldn’t get damaged while in transit.
2. Include warranty card or a note with your original order number which starts with RC#...
3. Specify what needs to be done with the ring on a note.
4. Ship the ring using hard shipping box (not a soft envelope) via Fedex or UPS insured mail to this address:
Rockford Collection, 71 W 47th St #203, New York, 10036
5. Follow up with an email after shipping the package.
Please note Rockford Collection is not liable for any lost or damaged items while shipping to Rockford Collection facilities.
Call or Text us at 888-766-9122
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